merahbet Privacy Policy
This page describes what we collect when you use merahbet and how we keep that data protected. We take your privacy seriously. We collect only the information we need to operate our platform, verify your identity, process your payments, and provide customer support. We do not sell your data to third parties, and we do not use it for marketing purposes beyond our own service.
Our privacy practices comply with applicable data protection law. We encrypt your data in transit and at rest. We limit access to your information to our team members who need it to serve you. If you have questions about how we handle your data, our support team is available during business hours via email and live chat.
We update this policy from time to time. If we make material changes, we'll notify you by email or by posting a notice on merahbet. Your continued use of our platform after we post changes constitutes your acceptance of the updated policy.
What data we collect on merahbet
We collect data in several categories. First, we collect account information: your email, password (encrypted), full name, date of birth, phone number, and address. We require this information to create your account and verify your identity.
Second, we collect identity verification documents. When you complete KYC verification, you upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We use these documents to confirm your identity and prevent fraud and money laundering.
Third, we collect payment information. When you deposit or withdraw funds, we record your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), the amount, and the date. We do not store your full payment credentials — we work with payment processors who handle that data securely.
Fourth, we collect activity data. We log your login times, the games you play, your bets and outcomes, your account balance, and your transaction history. We use this data to detect fraud, investigate disputes, and improve our platform.
Fifth, we collect technical data. We log your IP address, device type, browser, and operating system. We use cookies and similar tracking technologies to remember your preferences and keep you logged in. We do not use this data for advertising or third-party tracking.
Key takeaways
- We collect account, identity, payment, activity, and technical data
- We use this data only to operate merahbet and serve you
- We do not sell your data to third parties
- We encrypt your data in transit and at rest
- We limit access to your data to our team members who need it
How we use your data on merahbet
We use your account information to create and manage your merahbet account, process your deposits and withdrawals, and provide customer support. We use your identity verification documents to comply with anti-money-laundering and know-your-customer regulations. We use your payment information to process transactions and detect fraud.
We use your activity data to detect suspicious behavior, investigate disputes, and improve our games and services. We analyze game popularity to understand which titles (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are trending and which sports markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP) are most active. We use this analysis to optimize our platform and offer better experiences.
We use your technical data to troubleshoot technical issues, improve our website and mobile experience, and ensure our platform is secure. We do not use your data for marketing or advertising outside of merahbet. We do not share your data with third-party advertisers or data brokers.
Third-party processors and data sharing
We work with third-party service providers to operate merahbet. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), hosting providers (who store our servers), and customer support platforms. We share only the data these providers need to serve you — for example, we share your payment information with payment processors to process your deposits and withdrawals.
We require all third-party processors to protect your data with the same security standards we use. We do not allow them to use your data for their own purposes or to share it with other parties.
We may disclose your data if required by law — for example, if a court orders us to provide information or if we detect illegal activity. We comply with such requests and notify you when legally permitted to do so.
We protect your data as if it were our own. Your privacy is not a feature we add — it's built into how we operate merahbet.
How long we keep your data
We keep your account information for as long as your account is active. If you close your account, we retain your data for a standard retention period to comply with legal and regulatory requirements. After that period, we delete or anonymize your data.
We keep your identity verification documents for the duration of your account and for a standard period after account closure. We keep your payment and transaction records for accounting and regulatory compliance purposes. We keep your activity logs for fraud detection and dispute resolution.
If you request deletion of your data, we will delete it where legally permitted. Some data may need to be retained for legal or regulatory reasons — we will explain any retention requirements if you request deletion.
Your rights regarding your merahbet data
You have the right to access your data. You can log into your merahbet account and view your account information, transaction history, and activity logs. If you want a complete copy of your data, contact our support team and we will provide it.
You have the right to correct your data. If your account information is inaccurate, you can update it in your account settings. If you need help correcting data, contact our support team.
You have the right to request deletion of your data, subject to legal and regulatory requirements. Contact our support team to request deletion. We will delete your data where legally permitted and explain any retention requirements.
You have the right to object to certain uses of your data. For example, if we use your data for analytics or fraud detection in a way you object to, you can contact us to discuss alternatives. We will work with you fairly to address your concerns.
Cookies and tracking technologies on merahbet
We use cookies to remember your login status, your language preference, and your account settings. These cookies are essential to merahbet's operation — without them, you would need to log in every time you visit.
We use analytics cookies to understand how players use merahbet — which pages are most visited, how long players stay on the platform, and which games are most popular. We use this information to improve our platform and user experience. We do not use this data for advertising or third-party tracking.
You can control cookies through your browser settings. Most browsers allow you to disable cookies or receive a warning before a cookie is stored. If you disable cookies, some features of merahbet may not work properly.
How we secure your merahbet data
We encrypt all data in transit using industry-standard SSL/TLS encryption. When you log into merahbet or submit payment information, your data is encrypted before it leaves your device.
We encrypt sensitive data at rest on our servers. We use strong encryption algorithms and secure key management practices. We limit access to encrypted data to authorized team members only.
We maintain physical and administrative security measures to protect our servers and data centers. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a security breach, we notify affected users and take appropriate action.
International data transfers
Our servers may be located outside your jurisdiction. When you use merahbet, your data may be transferred to and stored in countries outside Indonesia. These countries may have different data protection laws than your home country.
By using merahbet, you consent to the transfer of your data to countries where our servers are located. We apply the same security and privacy standards to your data regardless of where it is stored. We comply with applicable data protection law regarding international transfers.
Contacting us about privacy
If you have questions about our privacy practices, your data, or your rights, contact our support team. We are available during business hours via email and live chat. We will respond to privacy inquiries promptly and fairly.
If you believe we have violated your privacy rights or applicable data protection law, you may file a complaint with your local data protection authority or regulatory agency. We cooperate with regulatory investigations and take privacy violations seriously.
This privacy policy applies to merahbet and all our services. We are committed to protecting your data and respecting your privacy. We will continue to update our practices as technology and law evolve.